211 is a national crisis support line which provides free and confidential access to information and referrals for individuals in distress.
The service is available 24/7 and provides support from trained specialists on a variety of issues, such as mental health concerns, housing needs, substance abuse, domestic violence, and more.
211 also provides access to local resources such as food banks, legal assistance, and mental health services. Through 211, individuals can access help and resources to address their immediate needs and get connected to other support services.
Call 2-1-1 for:
- Food banks
- Walk in clinics
- Alzheimer support
- Mental health help
- Meals on Wheels
- Emergency shelters for homeless
- Services for domestic violence victims
- Public health
- Crisis services
- Provincial and local helpline phone numbers
- Settlement help for newcomers
- Housing help centres
- Youth drop in programs
- Child, youth and family counselling
- Emergency utility assistance
- Understanding which government service might help or assistance
- Disability support programs
- Parenting programs
Call 9-1-1 for:
In an emergency, call 911 immediately. An emergency is any situation that requires immediate assistance from the police, fire department or paramedics. Examples include:
- A fire
- A crime, especially if in progress
- A car crash, especially if someone is injured
- A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention.